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Smoothing Therapy SAQ's 

Q1: What is Keratin Complex Natural Keratin Smoothing Treatment?
A: It is a specially formulated revitalizing and rejuvenating treatment for the hair that reduces frizz and curl. The advanced patent-pending formulation restores and restructures hair by infusing a special blend of natural keratin deep into the cuticle. The keratin is bonded into the cuticle by the heat of the flat iron to relax the hair's sub-cuticle layer.

Q2: How much time should be allowed for each client?
A: Time should be determined on an individual basis. It is recommended that you screen each client by asking about their hair length, type and texture. Please allow a 2 to 3 hour window.
 
Q3: What results can be expected after the treatment?
A: The hair will be more manageable and take much less time to style. It will be noticeably softer and straighter, with added life and shine as well as a lengthened look.
 
Q4: Can hair be colored before the treatment?
A: Yes! A great time to have the treatment done would be directly after permanent color, semi-permanent or highlights. The treatment will extend the life and seal the color in, leaving it vibrant, however, for demi-gloss or toners have color done 3-5 days after treatment for optimal results.
 
Q5: Can the treatment be done on chemically treated hair, previously relaxed or straightened hair?
A: YES, It is recommended to wait two weeks between any chemical services and adjust iron temperature based on hair type as listed in instructions.
 
Q6: How many days after the treatment before the hair can get wet or be washed?
A: You must wait 3 days (72 hours) before washing your hair or swimming.
 
Q7: Can the hair be pulled back or clipped up during the 72-hour waiting period?
A: No. The hair should not have any impressions made by using bands or clips.
 
Q8: What should be done if the hair gets wet during the 72-hour waiting period?
A: Blow the hair dry and flat iron with medium to low heat immediately.
 
Q9: What kind of shampoo and conditioner should be used?
A: Keratin Care Shampoo & Conditioner (Sodium-Chloride Free) or Keratin Color Care Shampoo & Conditioner (Sodium-Chloride and Sulfate Free).
 
Q10: How often can the treatment be done?
A: The treatment can be done as often as every 4-6 weeks.
 
Q11: Is the re-application of the treatment done on the entire head or just on the new growth?
A: The re-application should be done on the entire head as the build-up of keratin can only improve, not harm, the hair.
 
Q12: How long will the treatment last?
A: The treatment lasts 3-5 months, depending on lifestyle and maintenance, provided the client follows all after care instructions.
 
Q13: Should the hair be cut before or after the treatment?
A: We recommend that the hair be cut after the treatment, as the hair will have a smoother texture and will lie differently.
 
Q14: Can the treatment be done on pregnant or nursing women?
A: No. It is not recommended.
 
Q15: Does Keratin Complex provide technical support?
A: Yes, we are here for you, Monday through Friday 9-5 eastern time at 1-888-409-4445.